To claim your Free Bets simply select the claim button when making your deposit. Alternatively you can claim them in your My Offers section within 30 days of registering your account.

How do I use a Bonus Bet? To use your Bonus Bet, put your desired selection in the bet slip. You will see in the bet slip an option to use a 'Bonus Bet' for this bet. Note: Bonus Bets are not displayed in your account balance.

For example, Bet365 was taken to court for refusing to pay over 1 million in winnings to a horse bettor in Northern Ireland in 2024. The company refused a payout of 54,000 to a customer in England in 2024, a case which was still ongoing in 2024.

There are several reasons why bet365 accounts can be restricted, including matched betting, unreasonable betting behaviour, GamStop (self-exclusion), and exploitation of bonuses.